Last Updated: August 31, 2026
Laddulogy (“Laddulogy”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we may collect when you visit, use, browse, or make a purchase through the Laddulogy website and related services, how we use and protect that information, when we may share it, and the choices and rights available to you.
By using the Laddulogy website, creating an account, placing an order, contacting us, subscribing to communications, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use the website or provide personal information to us.
ABOUT THIS PRIVACY POLICY
This Privacy Policy applies to personal information collected through:
• The Laddulogy website and its webpages.
• Online orders and purchases.
• Customer accounts and checkout processes.
• Contact forms and customer support communications.
• Marketing, promotional, or subscription forms.
• Communications between you and Laddulogy.
• Other online interactions through services operated by or on behalf of Laddulogy.
This Privacy Policy does not automatically apply to third-party websites, applications, payment services, social-media platforms, delivery platforms, or other services that may be accessible through links on our website. Those services may have their own privacy policies and terms.
INFORMATION WE COLLECT
Depending on how you interact with Laddulogy, we may collect different categories of information.
2.1 Information You Provide Directly
When you create an account, place an order, contact us, subscribe to updates, or otherwise interact with us, you may provide information such as:
• Full name.
• Mobile or telephone number.
• Email address.
• Billing information.
• Shipping and delivery address.
• Apartment, house, building, street, locality, city, state, postal code, and other delivery information.
• Order details and purchase history.
• Information you provide through customer-support requests.
• Information included in messages, enquiries, reviews, feedback, or other communications.
• Account credentials where an account-login feature is available.
• Preferences you voluntarily provide to us.
• Information required to process or fulfil an order.
You should only provide information that is accurate and necessary for the relevant purpose.
2.2 Payment Information
When you make a payment for an order, payment information may be processed by the payment service provider or financial institution used for the transaction.
Depending on the payment method available at checkout, payment information may include transaction-related information such as:
• Payment method.
• Transaction amount.
• Transaction date and time.
• Payment status.
• Transaction or payment reference.
• Other information required to confirm or reconcile the transaction.
Where payment processing is handled by a third-party payment provider, Laddulogy may not receive or store your complete card, banking, UPI, or other payment credentials.
You should review the privacy policy and terms of the payment provider you use.
2.3 Information Collected Automatically
When you visit or interact with our website, certain technical information may be collected automatically.
This may include:
• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Language preferences.
• General location information derived from technical information.
• Pages visited.
• Links or buttons interacted with.
• Date and time of visits.
• Referring webpages or sources.
• Website usage information.
• Session information.
• Technical error information.
• Information necessary to maintain website security and functionality.
This information may be collected through server logs, cookies, pixels, local storage, analytics technologies, or similar technologies, depending on the features implemented on the website.
INFORMATION ABOUT YOUR ORDERS
When you purchase products from Laddulogy, we may collect and retain information necessary to process and fulfil your order.
This may include:
• Customer name.
• Contact information.
• Billing details.
• Delivery address.
• Products purchased.
• Quantity of products purchased.
• Order amount.
• Discounts, offers, or promotional codes used.
• Payment status.
• Order status.
• Delivery information.
• Cancellation or refund information.
• Customer-support communications relating to the order.
We use this information to process your purchase, prepare your order, coordinate delivery, provide customer support, and maintain appropriate business records.
HOW WE USE YOUR INFORMATION
We may use personal information for the following purposes:
4.1 To Process and Fulfil Orders
We may use your information to:
• Accept and process orders.
• Confirm orders.
• Prepare and package products.
• Arrange delivery.
• Communicate order status.
• Process cancellations.
• Process refunds where applicable.
• Resolve order-related problems.
• Provide customer support.
4.2 To Communicate With You
We may use your contact information to communicate with you regarding:
• Orders.
• Payments.
• Delivery.
• Account-related matters.
• Customer-support requests.
• Product enquiries.
• Service-related notices.
• Changes to our website, services, policies, or terms.
4.3 To Provide Customer Support
We may use information you provide to investigate and respond to:
• Questions.
• Complaints.
• Product enquiries.
• Order issues.
• Delivery issues.
• Payment issues.
• Refund requests.
• Other customer-service matters.
4.4 To Maintain and Improve the Website
We may use technical and usage information to:
• Operate the website.
• Improve website performance.
• Identify technical problems.
• Improve navigation and user experience.
• Understand how visitors use the website.
• Develop and improve our products and services.
• Detect website errors and security issues.
4.5 To Maintain Security
We may process information to:
• Protect our website and systems.
• Detect suspicious activity.
• Prevent unauthorized access.
• Detect fraud or attempted fraud.
• Investigate security incidents.
• Protect customers, employees, and our business.
• Enforce our terms and policies.
4.6 To Meet Legal and Regulatory Obligations
We may use or disclose information where reasonably necessary to:
• Comply with applicable laws.
• Respond to lawful requests from authorities.
• Maintain legally required records.
• Resolve disputes.
• Establish, exercise, or defend legal claims.
• Protect our legal rights and interests.
4.7 Marketing and Promotional Communications
Where permitted by applicable law and where appropriate consent or another lawful basis is required, we may use your contact information to send information about:
• Products.
• New product launches.
• Offers.
• Discounts.
• Seasonal promotions.
• Special events.
• Laddulogy updates.
• Other marketing communications.
You may unsubscribe from promotional communications at any time using the available unsubscribe mechanism or by contacting us through the available customer-support channel.
Even if you opt out of marketing communications, we may still send essential service-related communications, such as order confirmations, delivery updates, payment notifications, account-related messages, or important policy updates.
LEGAL BASIS FOR PROCESSING
Where applicable, Laddulogy processes personal data in accordance with applicable data-protection laws.
Depending on the circumstances, processing may be based on:
• Your consent.
• The need to provide goods or services requested by you.
• Compliance with applicable legal obligations.
• Legitimate and lawful business purposes where permitted by applicable law.
• Protection of our rights, property, website, customers, or business.
• Other lawful grounds available under applicable law.
Where processing is based on consent, you may have the right to withdraw that consent, subject to applicable law and any consequences that may result from withdrawal.
COOKIES AND SIMILAR TECHNOLOGIES
Laddulogy may use cookies and similar technologies to operate and improve the website.
Cookies are small files or pieces of information stored on your device when you visit a website.
Depending on the technologies implemented on the website, cookies may be used for purposes such as:
• Keeping the website functioning correctly.
• Maintaining shopping-cart or checkout functionality.
• Remembering preferences.
• Maintaining login sessions.
• Understanding website usage.
• Improving website performance.
• Measuring website traffic.
• Protecting against fraud or unauthorized activity.
• Supporting relevant advertising or marketing activities where such technologies are used.
Some cookies may be essential for website functionality and cannot be disabled through ordinary website settings.
Other cookies may be optional depending on the features and services implemented on the website.
Your browser may allow you to control or delete cookies. However, disabling certain cookies may cause some website features, including shopping or checkout functionality, to operate incorrectly.
THIRD-PARTY SERVICES
Laddulogy may use third-party service providers to help operate its website and business.
Depending on the services actually implemented by Laddulogy, third parties may assist with areas such as:
• Website hosting.
• Website security.
• Payment processing.
• Order processing.
• Shipping and delivery.
• Customer support.
• Website analytics.
• Communication services.
• Email delivery.
• SMS or messaging services.
• Marketing.
• Advertising.
• Technical maintenance.
These providers may process personal information only to the extent reasonably necessary to provide their services, subject to their applicable agreements and legal obligations.
Laddulogy does not sell your personal information merely because third-party service providers are involved in operating the website.
Third-party providers may have their own privacy policies and terms. You should review those policies where applicable.
PAYMENT PROCESSING
Payments made through the Laddulogy website may be processed through third-party payment services.
When you choose a payment method, the relevant payment provider may collect and process information necessary to authorize and complete the transaction.
Laddulogy may receive transaction-related information such as payment status, transaction reference, amount, and other information required to reconcile the payment.
Laddulogy does not intend to store complete payment-card credentials unless such storage is specifically required, lawfully permitted, and securely implemented as part of the payment system.
SHIPPING AND DELIVERY
To fulfil an order, we may need to provide relevant information to delivery partners, courier companies, logistics providers, or other service providers involved in delivering your purchase.
Information shared for delivery may include:
• Customer name.
• Phone number.
• Delivery address.
• Order reference.
• Relevant delivery instructions.
• Other information reasonably necessary to complete delivery.
Such information should be used only as reasonably necessary to provide the relevant delivery or logistics service.
WHEN WE MAY SHARE INFORMATION
We may share personal information where reasonably necessary for the purposes described in this Privacy Policy.
This may include sharing information with:
• Service providers.
• Payment processors.
• Delivery and logistics partners.
• Website hosting providers.
• Technology providers.
• Customer-support providers.
• Security and fraud-prevention providers.
• Analytics providers where used.
• Marketing or communication providers where used and permitted.
• Professional advisers.
• Legal or regulatory authorities where required.
• Government authorities where legally required.
• Parties involved in a business transaction, restructuring, merger, acquisition, or sale of assets, where applicable.
We do not authorize third parties to use your personal information for unrelated purposes merely because we have shared information with them for a specific business purpose.
BUSINESS TRANSFERS
If Laddulogy is involved in a merger, acquisition, restructuring, financing, sale of assets, transfer of business, or similar transaction, personal information may be transferred as part of that transaction where permitted by applicable law.
Any such transfer will remain subject to applicable privacy and data-protection requirements.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
Retention periods may depend on factors including:
• The purpose for which the information was collected.
• Whether you have an active customer relationship with us.
• Whether an order or transaction remains unresolved.
• Legal, accounting, tax, or regulatory requirements.
• Dispute-resolution requirements.
• Fraud-prevention and security requirements.
• The need to establish or defend legal claims.
• Technical and operational requirements.
When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it in accordance with applicable law and our operational requirements.
DATA SECURITY
Laddulogy takes reasonable steps to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Security measures may include appropriate technical and organizational safeguards such as:
• Access controls.
• Authentication measures.
• Secure website connections where applicable.
• Monitoring and security controls.
• Restricted access to personal information.
• Secure handling procedures.
• Backup and recovery measures.
• Security updates and maintenance.
However, no website, electronic transmission, storage system, or internet connection can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own information, including maintaining the confidentiality of account credentials and avoiding sharing passwords or sensitive information with unauthorized persons.
DATA BREACHES AND SECURITY INCIDENTS
If Laddulogy becomes aware of a personal-data breach or security incident requiring notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and respond to the incident and provide notifications where legally required.
YOUR RIGHTS AND CHOICES
Depending on applicable law and the circumstances of processing, you may have rights relating to your personal information.
These may include the right to:
• Request information about personal data processed by us.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Request information regarding processing of personal data.
• Exercise other rights available under applicable data-protection law.
• Raise a grievance or complaint regarding the handling of your personal information.
Some rights may be subject to legal limitations or exceptions.
For example, we may need to retain certain information to comply with legal, tax, accounting, fraud-prevention, security, or dispute-resolution requirements.
WITHDRAWING CONSENT
Where we process your personal information based on consent, you may withdraw that consent through the method made available for the relevant processing or by contacting us through our available customer-support channel.
Withdrawal of consent does not affect processing that was already carried out lawfully before withdrawal.
If certain information is necessary to provide a requested product or service, withdrawing consent may prevent us from continuing to provide that product or service.
CORRECTION OF INFORMATION
You should ensure that information provided to Laddulogy is accurate and up to date.
If you believe that personal information held by us is inaccurate or incomplete, you may request correction through the available customer-support channel.
We may request reasonable information necessary to verify the request before making changes.
DELETION OF INFORMATION
You may request deletion of personal information where applicable under law.
Deletion may not always be possible where information must be retained for:
• Legal compliance.
• Tax or accounting purposes.
• Transaction records.
• Fraud prevention.
• Security.
• Dispute resolution.
• Establishment or defence of legal claims.
• Other lawful purposes.
Where deletion is not legally or operationally possible, we may retain the relevant information for the required period and restrict its use where appropriate.
CHILDREN’S PRIVACY
Laddulogy does not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action where required.
Where applicable, processing of children’s personal data will be handled in accordance with the requirements of applicable law.
YOUR RESPONSIBILITIES
When using Laddulogy’s website, you are responsible for:
• Providing accurate information.
• Keeping account credentials confidential.
• Not providing another person’s personal information without appropriate authorization.
• Not attempting to gain unauthorized access to the website or its systems.
• Informing us if you believe your account or information has been compromised.
LINKS TO OTHER WEBSITES
The Laddulogy website may contain links to third-party websites, services, social-media pages, payment providers, or other external platforms.
Laddulogy is not responsible for the privacy practices, content, security, or policies of third-party websites.
When you leave the Laddulogy website, we recommend reviewing the privacy policy of the external service before providing personal information.
- SOCIAL MEDIA
If Laddulogy provides links to or interacts with social-media platforms, your interaction with those platforms may be governed by the privacy policies and terms of those platforms.
Information you choose to make publicly available through social-media services may be accessible to others.
Laddulogy does not control how independent social-media platforms collect or process information.
ANALYTICS
Where analytics tools are implemented on the Laddulogy website, they may collect information about website usage, traffic, device characteristics, and interactions with webpages.
Analytics information may be used to understand website performance, identify technical issues, improve the customer experience, and understand general usage patterns.
The specific analytics services used by Laddulogy may change over time as our website and business develop.
ADVERTISING AND MARKETING TECHNOLOGIES
If Laddulogy uses advertising, remarketing, tracking pixels, conversion measurement tools, or similar technologies, those technologies may collect information about interactions with our website or advertisements.
Such technologies may be used to:
• Measure advertising performance.
• Understand marketing effectiveness.
• Reach relevant audiences.
• Prevent advertising fraud.
• Improve advertising campaigns.
• Understand conversions and customer journeys.
Where required by applicable law, appropriate consent or other lawful authorization will be obtained before using optional tracking technologies.
EMAIL AND COMMUNICATIONS
If you voluntarily provide your email address or phone number, we may use it for purposes such as:
• Order communications.
• Customer support.
• Account communications.
• Service notifications.
• Promotional communications where permitted.
• Other communications relevant to your relationship with Laddulogy.
You may opt out of promotional communications at any time.
We may continue to send transactional or essential service communications even after you opt out of marketing communications.
TELEPHONE, SMS, AND MESSAGING
If you provide a mobile number, we may use it for purposes reasonably connected with your order or relationship with Laddulogy, including:
• Order confirmation.
• Delivery coordination.
• Customer support.
• Important service notifications.
• Account-related communications.
Marketing messages will be sent only where permitted by applicable law and subject to applicable consent or communication requirements.
INTERNATIONAL DATA TRANSFERS
Depending on the service providers used by Laddulogy, personal information may be processed or stored in locations outside your state, region, or country.
Where personal information is transferred or processed outside India or another applicable jurisdiction, Laddulogy will take steps required by applicable law concerning such processing or transfer.
Third-party service providers may have their own locations and data-processing arrangements.
DATA PROCESSING BY SERVICE PROVIDERS
Where third-party providers process personal information on our behalf, we expect them to apply appropriate security and confidentiality measures and to process information only for authorized business purposes.
However, third-party services operate under their own technical systems, policies, and legal obligations.
FRAUD PREVENTION
We may process personal information to detect, investigate, and prevent:
• Fraudulent transactions.
• Payment abuse.
• Account abuse.
• Unauthorized access.
• Fake orders.
• Suspicious activity.
• Other activities that may harm customers, Laddulogy, or third parties.
Where necessary, information may be shared with payment providers, delivery partners, security providers, or competent authorities.
LEGAL DISCLOSURES
Laddulogy may disclose personal information if we reasonably believe that disclosure is necessary to:
• Comply with applicable law.
• Respond to a lawful government request.
• Comply with a court order or legal process.
• Protect the rights, safety, and property of Laddulogy.
• Protect customers or other individuals.
• Investigate fraud or security incidents.
• Establish, exercise, or defend legal claims.
AGGREGATED AND ANONYMOUS INFORMATION
We may use information that has been aggregated, anonymized, or otherwise de-identified so that it no longer reasonably identifies an individual.
Such information may be used for purposes including:
• Business analysis.
• Website improvement.
• Product development.
• Marketing analysis.
• Customer trends.
• Operational planning.
Where information has been properly anonymized, it may no longer constitute personal information under applicable law.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
• Changes to our business.
• Changes to our website.
• New products or services.
• Changes to technology.
• Changes to third-party service providers.
• Changes in applicable laws or regulations.
• Changes to our data-processing practices.
• Improvements to our privacy practices.
When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.
Where required by applicable law, we may provide additional notice or obtain consent for material changes.
APPLICABLE LAW
This Privacy Policy is intended to operate in accordance with applicable laws and regulations governing privacy, personal data protection, electronic commerce, consumer protection, and related matters.
For users in India, this may include applicable provisions of the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, as and when the relevant provisions apply to Laddulogy and its processing activities.
The applicable legal requirements may change over time, and this Privacy Policy may be updated accordingly.
GRIEVANCES AND PRIVACY REQUESTS
If you have a question, concern, complaint, or request regarding the processing of your personal information by Laddulogy, please contact us through the customer-support or contact channel provided on the Laddulogy website.
When making a privacy request, please provide sufficient information for us to understand and verify your request.
We may need to verify your identity before providing access to personal information or making changes to information associated with an account or order.
We will handle privacy requests in accordance with applicable law.
CONTACT INFORMATION
For privacy-related questions, requests, corrections, deletion requests, consent-related requests, or complaints, please use the official contact information and customer-support channel provided on the Laddulogy website.
Laddulogy will use the appropriate contact channel to receive and process privacy-related requests.
IMPORTANT: Before publishing this Privacy Policy, the business owner should ensure that the website’s actual privacy/contact page contains the correct official contact details and that those details are kept up to date.
ACCEPTANCE OF THIS PRIVACY POLICY
By accessing or using the Laddulogy website, you acknowledge that you have had an opportunity to read this Privacy Policy.
Where applicable law requires consent for a particular processing activity, such consent will be obtained through the appropriate mechanism.
Your continued use of the website after a legally effective update to this Privacy Policy may constitute acceptance of the updated policy to the extent permitted by applicable law.
IMPORTANT INFORMATION ABOUT THIS POLICY
This Privacy Policy describes Laddulogy’s intended approach to handling personal information. It should accurately reflect the actual technologies, payment providers, analytics tools, marketing systems, delivery partners, customer-support systems, cookies, and data-processing practices used by Laddulogy.
Laddulogy should not publish statements about a particular third-party service, cookie, analytics platform, advertising technology, payment provider, data location, or processing activity unless that service or practice is actually being used.
If Laddulogy’s website, technology stack, business structure, or data-processing practices change, this Privacy Policy should be reviewed and updated accordingly.
END OF PRIVACY POLICY