Refund and Return

Last Updated: August 31, 2026

Thank you for choosing Laddulogy.

We take great care in preparing, packaging, and delivering our products to you. Because our products are food items and may be perishable or sensitive to handling and storage conditions, we have a strict refund and return policy.

Please read this policy carefully before placing an order.

1. GENERAL RETURN POLICY

Laddulogy does not accept general returns or exchanges of food products after delivery.

We do not accept returns for reasons such as:

  • Change of mind.
  • Change in personal preference.
  • Product not matching personal taste preferences.
  • Customer ordering the wrong product.
  • Customer ordering the wrong quantity.
  • Customer no longer wanting the product.
  • Product being opened after delivery.
  • Product being partially or completely consumed.
  • Product being improperly stored after delivery.
  • Customer being unavailable to receive the delivery.
  • Delay or damage caused after successful delivery due to circumstances outside Laddulogy’s control.

Refunds or replacements will only be considered where the delivered product has a genuine issue covered under this policy and the customer provides sufficient proof.

2. WHEN YOU MAY REQUEST A REFUND OR REPLACEMENT

A refund or replacement may be considered only when the product delivered to you has a genuine issue, including:

2.1 Expired Product

If the product delivered to you has already expired at the time of delivery, you may contact us with appropriate proof.

The proof should clearly show:

  • The product.
  • The expiry or best-before information.
  • The packaging.
  • The order details or order number.

2.2 Damaged Product

If the product arrives physically damaged in a manner that materially affects the product, packaging, or usability, you may contact us with photographs or video evidence.

Examples may include:

  • Severely damaged packaging.
  • Product crushed or broken during transportation.
  • Packaging that has been visibly compromised.
  • Product leakage where applicable.
  • Other significant physical damage attributable to delivery.

2.3 Product Quality or Product Defect

If you believe that the product has a genuine quality or manufacturing issue, you must contact Laddulogy promptly after delivery and provide sufficient evidence.

Depending on the circumstances, evidence may include:

  • Clear photographs.
  • Video of the product and packaging.
  • Images showing the batch or product information.
  • Expiry or best-before information.
  • Order number.
  • Delivery details.
  • Other information reasonably requested by Laddulogy to investigate the issue.

2.4 Incorrect or Incomplete Product

If you receive a product that is materially different from what you ordered, or an important part of your order is missing, you should contact Laddulogy as soon as possible.

We may request photographs, an unboxing video, order information, or other reasonable evidence before approving a refund or replacement.

3. PROOF IS REQUIRED

Refunds or replacements are not automatically issued merely because a customer reports a problem.

To protect both customers and Laddulogy against misuse, we require reasonable proof of the reported issue.

Depending on the situation, we may request:

  • Photographs of the product.
  • Photographs of the outer packaging.
  • Photographs of shipping labels.
  • Photographs of the damaged area.
  • Photographs showing expiry or best-before information.
  • Video evidence.
  • Unboxing video, where available.
  • Order number.
  • Delivery information.
  • Description of the problem.
  • Other information reasonably necessary to investigate the claim.

Failure to provide sufficient proof may result in the claim being rejected.

4. REPORTING TIMEFRAME

Customers should inspect their order promptly after delivery.

Any issue covered by this policy should be reported to Laddulogy as soon as reasonably possible after delivery.

For food-quality, expiry, damage, or product-condition complaints, customers should contact us promptly so that the condition of the product can be properly assessed.

Laddulogy may reject claims submitted after an unreasonable delay, particularly where the condition of the food product can no longer be reliably verified.

5. OPENED OR USED PRODUCTS

Because Laddulogy sells food products, customers are expected to inspect the product and packaging promptly after delivery.

Once a product has been opened, consumed, partially consumed, altered, mishandled, or improperly stored by the customer, Laddulogy may not be able to verify whether the reported problem existed before delivery.

Accordingly, Laddulogy will generally not accept returns or refund requests where:

  • The product has been opened and consumed.
  • The product has been partially consumed.
  • The product has been eaten.
  • The product has been altered or handled improperly.
  • The product has been repackaged.
  • The product has been stored improperly.
  • The customer has discarded the relevant packaging.
  • The product has been kept outside the recommended storage conditions.
  • The reported issue appears to have occurred after delivery.

This restriction does not prevent Laddulogy from reviewing a genuine product-safety, quality, or other legally protected claim where applicable law requires otherwise.

6. FOOD STORAGE AND HANDLING

Customers are responsible for following the storage and handling instructions provided with the product.

Laddulogy is not responsible for deterioration, spoilage, changes in quality, or other issues caused by:

  • Improper storage.
  • Exposure to excessive heat.
  • Exposure to moisture.
  • Direct sunlight.
  • Failure to follow storage instructions.
  • Leaving the product unattended after delivery.
  • Improper handling.
  • Delayed consumption where the product has specific storage requirements.

Customers should follow the storage instructions provided on the product packaging.

7. DELIVERY-RELATED ISSUES

If an order is delivered in a condition that appears materially damaged or compromised, customers should document the condition immediately.

Where possible, customers should take photographs or video showing:

  • The package as received.
  • Shipping label.
  • Outer packaging.
  • Product packaging.
  • Visible damage.
  • The product itself.

This evidence may be required to assess whether the issue occurred before or during delivery.

8. NON-DELIVERY OR DELIVERY FAILURE

If an order has not been properly delivered, customers should contact Laddulogy through the available customer-support channel.

We will investigate the delivery status with the relevant delivery or logistics provider.

If Laddulogy determines that an order was not properly delivered and a refund is approved, the applicable refund will be initiated in accordance with this policy.

9. REFUND APPROVAL

A refund will only be issued after Laddulogy has reviewed the customer’s claim and determined that the issue qualifies under this Refund and Return Policy.

Submitting photographs, videos, or other evidence does not automatically guarantee a refund.

Laddulogy may request additional information where necessary to verify the claim.

10. REFUND PROCESSING TIME

If a refund is approved, Laddulogy will initiate the refund within seven (7) business days from the date the refund is approved or the relevant issue is confirmed, as applicable.

The time required for the refunded amount to actually appear in the customer’s bank account, card account, UPI account, or other payment method may depend on the payment provider or financial institution.

Laddulogy is not responsible for delays caused by banks, payment processors, card networks, UPI providers, or other third-party financial institutions after the refund has been initiated.

11. METHOD OF REFUND

Where possible, approved refunds will be processed through the original payment method used for the order.

Depending on the circumstances and applicable payment-provider requirements, Laddulogy may use another reasonable refund method where the original payment method is unavailable or unsuitable.

12. REPLACEMENT INSTEAD OF REFUND

In certain circumstances, Laddulogy may offer a replacement instead of a refund.

A replacement may be offered where:

  • The product was damaged during delivery.
  • The wrong product was delivered.
  • A qualifying product defect is confirmed.
  • The delivered product is expired.
  • Another genuine issue covered by this policy is verified.

Whether a refund or replacement is offered will depend on the nature of the issue, product availability, and the circumstances of the claim.

13. NO REFUND FOR CHANGE OF MIND

Laddulogy does not provide refunds or returns simply because a customer changes their mind after placing or receiving an order.

This includes situations where:

  • The customer does not like the taste.
  • The customer expected a different taste or texture.
  • The customer ordered the wrong product.
  • The customer ordered the wrong quantity.
  • The customer no longer wants the product.
  • The customer purchased the product by mistake.

This does not affect rights that cannot legally be excluded under applicable law.

14. NO REFUND FOR PERSONAL TASTE OR PREFERENCE

Food products are subjective, and individual taste preferences may differ.

A customer not liking the taste, sweetness, texture, flavour, appearance, or other subjective characteristics of a product does not by itself qualify for a refund or return.

Refunds are intended for genuine product, delivery, expiry, damage, or quality issues covered by this policy, not subjective dissatisfaction.

15. NO REFUND AFTER CONSUMPTION

If a customer has eaten or partially consumed the product and subsequently requests a refund based solely on dissatisfaction or personal preference, the order will not qualify for a refund.

Customers should inspect the product and packaging promptly after delivery and contact Laddulogy before consuming the product if they believe there is an obvious issue with it.

16. PRODUCT PACKAGING

Customers should retain the product packaging until they are satisfied that the order has been received in acceptable condition.

Packaging may contain important information required to investigate a complaint, including:

  • Product name.
  • Batch information.
  • Manufacturing information.
  • Expiry or best-before information.
  • Storage instructions.
  • Order or product identification information.

Laddulogy may reject a claim where the customer has discarded the packaging and the available evidence is insufficient to verify the issue.

17. EVIDENCE OF DELIVERY

Where applicable, Laddulogy and its delivery partners may maintain delivery records, including delivery status, timestamps, tracking information, and other relevant delivery information.

Such records may be considered when investigating claims relating to non-delivery, delayed delivery, or delivery disputes.

18. FRAUDULENT OR ABUSIVE CLAIMS

Laddulogy reserves the right to reject claims that appear fraudulent, misleading, abusive, repetitive, or unsupported by reasonable evidence.

This may include situations where:

  • Evidence appears altered or manipulated.
  • The customer repeatedly submits unsupported claims.
  • The reported condition is inconsistent with available delivery or order records.
  • The product appears to have been intentionally damaged.
  • The customer provides materially false information.
  • The customer attempts to obtain a refund after consuming or improperly handling the product.

Where appropriate, Laddulogy may take further action permitted by applicable law.

19. REFUND FOR PARTIALLY MISSING ORDERS

If part of an order is missing, customers should contact Laddulogy promptly with the order details.

After verification, Laddulogy may provide an appropriate remedy, which may include:

  • Delivery of the missing product.
  • Replacement.
  • Refund for the missing item.

The remedy will depend on the circumstances and availability of the product.

20. CANCELLATION BEFORE DISPATCH

Order cancellation requests may be considered only before the order has entered preparation, packaging, dispatch, or another stage where cancellation is no longer reasonably possible.

Once an order has been prepared or dispatched, cancellation may not be possible.

Any cancellation and refund will be subject to applicable laws, payment-processing limitations, and the status of the order.

21. ORDERS THAT CANNOT BE DELIVERED

If an order cannot be delivered because of circumstances attributable to the customer, including an incorrect or incomplete address, incorrect contact information, failure to respond to delivery attempts, or unavailability to receive the order, Laddulogy may not be responsible for the resulting delivery failure.

Any refund in such circumstances will be considered on a case-by-case basis and subject to applicable costs, payment-processing limitations, and applicable law.

22. DELIVERY DELAYS

Delivery timelines may be affected by circumstances outside Laddulogy’s reasonable control, including:

  • Weather.
  • Natural disasters.
  • Transportation disruptions.
  • Public holidays.
  • Operational disruptions.
  • Address-related problems.
  • Delivery-partner delays.
  • Government restrictions.
  • Other unforeseen circumstances.

A delivery delay by itself does not automatically qualify an order for a refund unless the circumstances otherwise qualify under this policy or applicable law.

23. HOW TO REQUEST A REFUND

To request a refund or report a qualifying issue, contact Laddulogy through the official customer-support or contact channel provided on the Laddulogy website.

Please include:

  • Your name.
  • Order number.
  • Date of delivery.
  • Product name.
  • Description of the problem.
  • Photographs or video evidence.
  • Photographs of the packaging and shipping label where relevant.
  • Expiry or best-before information where relevant.
  • Any other information reasonably requested by our support team.

Providing complete information helps us investigate the claim more quickly.

24. INVESTIGATION OF CLAIMS

After receiving a complaint, Laddulogy may review:

  • Order records.
  • Payment records.
  • Delivery records.
  • Product information.
  • Batch information.
  • Photographs and videos.
  • Packaging condition.
  • Customer communications.
  • Delivery-partner information.
  • Other relevant evidence.

We may contact the customer for additional information before making a decision.

25. FINAL DECISION ON REFUND CLAIMS

Laddulogy will review refund requests based on the facts and evidence available.

Where a claim does not meet the requirements of this policy, the refund request may be rejected.

Where a genuine qualifying issue is established, Laddulogy will provide the appropriate remedy, which may be a refund, replacement, or another reasonable resolution.

26. IMPORTANT EXCEPTION FOR APPLICABLE LAW

Nothing in this Refund and Return Policy is intended to exclude, restrict, or override any consumer right, food-safety right, product-safety right, or other legal right that cannot lawfully be excluded or restricted under applicable law.

If applicable law provides a mandatory remedy or protection that conflicts with this policy, the applicable law will prevail to the extent of that conflict.

27. CHANGES TO THIS POLICY

Laddulogy may update this Refund and Return Policy from time to time to reflect changes in:

  • Our products.
  • Our services.
  • Our delivery process.
  • Our payment systems.
  • Our business practices.
  • Applicable laws or regulations.

The updated version will be published on the Laddulogy website with the revised “Last Updated” date.

28. CONTACT US

For refund, return, replacement, delivery, or product-quality concerns, please contact Laddulogy through the official customer-support or contact information provided on the Laddulogy website.

Please include your order number and relevant evidence so that we can investigate your request efficiently.

SUMMARY OF OUR REFUND AND RETURN POLICY

For clarity, Laddulogy follows these basic principles:

  • Food products are generally not returnable.
  • We do not accept returns simply because a customer changes their mind.
  • We do not refund products based solely on personal taste or preference.
  • We do not generally accept refund claims after products have been consumed or improperly handled.
  • A genuine issue such as an expired, materially damaged, defective, incorrect, or improperly delivered product may qualify for a refund or replacement.
  • Proof of the issue is required.
  • Laddulogy will investigate the claim before approving a refund.
  • Approved refunds will be initiated within seven (7) business days.
  • The time for the money to reach the customer’s account may depend on the payment provider or bank.
  • Customers should report problems promptly after delivery.
  • Applicable legal and consumer rights are not excluded by this policy.

END OF REFUND AND RETURN POLICY